HomeoTech ("we", "us", "our") provides IT systems, templates, and optional automation services for holistic practitioners.
For the purposes of UK data protection law, HomeoTech is the "controller" of the personal data described in this Privacy Policy.
Contact
Email
daria@homeotech.com
Location
United Kingdom
2. Scope
This policy explains how we collect, use, store, share, and protect personal data when you:
visit our website or landing pages
contact us about our products/services (e.g., HomeoSync)
purchase products or services
use our templates, systems, or automation add-ons
3. What personal data we collect
We only collect what we need to run the business.
3.1 Data you provide to us
Identity/contact details: name, email address, phone number, business/practice name
Enquiry details: messages you send us, call booking details
Purchase and billing details: invoices, transaction references (we do not store full card details)
Account/support details: support requests, troubleshooting information you choose to share
3.2 Data we collect automatically
Website usage data: IP address, device and browser information, pages viewed, approximate location, referral source
Cookies and similar technologies (see Section 10)
3.3 Sensitive data
We do not ask for "special category data" (such as health data) about you.
Important: if you are a practitioner using our systems for your clients, you may store client health-related information in your own workspace/tools. In that scenario:
you (the practitioner) are typically the controller of your clients' data
HomeoTech is a service provider/processor only to the extent we access or handle that data while providing support or implementation
We recommend you obtain appropriate consent and professional/legal advice for your own practice privacy notices.
4. How we use your data (purposes)
We use personal data to:
Enquiries & Quotes
Respond to enquiries and provide quotes
Deliver Services
Deliver purchased products and services
Setup & Support
Set up, configure, and support systems and automations
Communications
Send service communications (e.g., important updates)
Improve Offering
Improve our website and offering (analytics and feedback)
Legal & Compliance
Comply with legal obligations (e.g., accounting and tax) and prevent fraud
5. Legal bases (UK GDPR)
We rely on the following legal bases:
Contract
To provide products/services you request or purchase
Legitimate Interests
To run and improve our business, communicate with prospects, prevent fraud, and maintain security (balanced against your rights)
Consent
For certain marketing communications and non-essential cookies (where required)
Legal Obligation
For records we must keep (e.g., tax/accounting)
6. Marketing
If you opt in, we may send marketing emails about HomeoTech products and updates.
You can unsubscribe at any time using the link in the email or by contacting us.
Our commitment
We do not sell your personal data.
7. Who we share data with
We may share personal data with trusted service providers where necessary to operate and deliver our services, for example:
Hosting & Analytics
Website hosting and analytics providers
Communication Tools
Email and communication tools
Payment Processors
Payment processors (e.g., Stripe)
Scheduling Tools
Scheduling/booking tools
Productivity Tools
Notion and other productivity tools used for delivery/support
We only share what is necessary, and we require appropriate safeguards via contracts where applicable.
8. International transfers
Some of our service providers may process data outside the UK.
Where international transfers occur, we use appropriate safeguards such as adequacy regulations or contractual protections (e.g., standard contractual clauses).
9. Data retention
We keep personal data only for as long as necessary:
1
Enquiries
Typically up to 12 months
2
Customer Records
For the duration of the customer relationship and as required for accounting/tax (often up to 7 years in the UK)
3
Support Records
As needed to provide support and maintain service quality
Retention periods may vary depending on legal requirements and business needs.
10. Cookies
We may use cookies and similar technologies for:
Essential Functionality
Essential site functionality
Analytics
To understand usage and improve content
Marketing
Only where you consent, if used
You can control cookies through your browser settings and (where implemented) our cookie banner.
11. Security
We use reasonable technical and organisational measures to protect personal data, including access controls and secure service providers.
No method of transmission or storage is 100% secure. If you believe your data has been compromised, contact us immediately.
12. Your rights (UK GDPR)
You have the right to:
Access your data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability
Withdraw consent
Where processing is based on consent
To exercise your rights, contact us using the details in Section 1.
13. Children
Our services are intended for professionals and businesses. We do not knowingly collect personal data from persons under 18.
14. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last updated" date.
15. Practitioner note
If you use HomeoTech / HomeoSync in your practice to store client data, you should publish your own client-facing privacy notice covering:
01
What client data you collect
02
Why you collect it
03
How long you keep it
04
Who you share it with
05
How clients can access/correct/delete their data
Automation supports judgement — it doesn’t replace it.
HomeoTech LTD is a registered company in England and Wales - 17027245