we do not provide medical, clinical, or legal advice
we do not act as your data protection officer
we do not guarantee regulatory compliance for your specific practice
5. Orders, Access, and Delivery
01
Digital products are typically delivered electronically (download link, access link, or shared workspace/page).
02
Services are delivered as agreed (scope, timeline, and deliverables).
03
You are responsible for providing accurate contact and billing details.
6. Pricing and Payment
Pricing
Prices are shown at checkout or in a written proposal.
Payment timing
Payments are due in advance unless otherwise agreed.
Payment processing
We may use third-party payment processors (e.g., Stripe). We do not store full card details.
7. Refunds and Cancellations
7.1 Digital Products
Due to the nature of digital content, digital product purchases are non-refundable once access is granted or files are delivered, unless required by law.
7.2 Services
If you cancel a booked service after work has started, you are responsible for paying for work completed up to that point.
If you need to reschedule, you must give reasonable notice. We may charge for late changes where they cause material disruption.
If you believe there has been an error, contact us and we will review the situation fairly.
8. Licence and Acceptable Use
8.1 Licence
When you purchase a digital product, we grant you a non-exclusive, non-transferable licence to use it for your internal business purposes.
8.2 Restrictions
Unless we give written permission, you must not:
resell, redistribute, or publicly share the templates/systems
create derivative products for resale based on our materials
remove copyright notices
use our materials in a way that infringes third-party rights
8.3 Fair Use for Your Practice
You may customise the templates for your own practice and use them with your own clients.
9. Third-Party Tools and Dependencies
Our systems may rely on third-party platforms (e.g., Notion, Google Workspace, automation platforms).
Their terms apply
Your use of those services is governed by their terms.
No liability for outages
We are not responsible for outages, changes, or restrictions imposed by third-party platforms.
10. Client Responsibilities
You agree to:
provide timely access, information, and approvals needed for delivery
maintain your own backups and access controls
ensure your use of the system complies with your professional obligations and applicable laws
If you use our systems to process client health information, you are responsible for:
having an appropriate lawful basis
providing a client-facing privacy notice
configuring access permissions appropriately
11. Data Protection
Our handling of personal data is described in our Privacy Policy.
Where we process personal data on your behalf as part of services (e.g., implementation support), we will take reasonable steps to protect confidentiality and security.
12. Confidentiality
If we access your business information during delivery, we will treat it as confidential and not disclose it except:
1
With your permission
2
As required by law
3
To trusted subcontractors/service providers
Necessary to deliver the services (with appropriate safeguards).
13. Intellectual Property
Our rights
We retain all rights in our templates, systems, documentation, and materials.
Your rights
You retain rights in your own content and data.
14. Disclaimers
"As is" and "as available"
Our products and services are provided "as is" and "as available".
No guaranteed outcomes
We do not guarantee specific outcomes (e.g., revenue, client results, time saved) because results depend on implementation and your context.
AI components
Any AI components are intended to support pattern recognition and organisation, not diagnosis or medical decision-making.
15. Limitation of Liability
To the maximum extent permitted by law:
we are not liable for indirect, consequential, or special losses
our total liability for any claim is limited to the amount you paid to us for the relevant product/service giving rise to the claim
Nothing in these Terms limits liability where it would be unlawful to do so.
16. Changes to These Terms
We may update these Terms from time to time. We will post the updated version with a revised "Last updated" date.
17. Governing Law
These Terms are governed by the laws of England and Wales. Courts in England and Wales will have exclusive jurisdiction, except where consumer laws require otherwise.